Customer Satisfaction Survey

Thank you for choosing IFTC Istanbul.

Your feedback is vital in helping us improve and tailor our services to better meet your needs. This survey takes approximately 2-3 minutes to complete.

1. GENERAL INFORMATION (Optional)

Training Type

2. OVERALL SATISFACTION
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How would you rate your overall experience at IFTC Istanbul?

Which aspects of our services were satisfactory? (Select all that apply)

Would you consider returning to IFTC for future training?

How likely are you to recommend IFTC to others?

3. FACILITIES & COMFORT
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The training center was clean and well-maintained.

Briefing rooms were adequately equipped and comfortable.

The temperature, lighting, and noise levels were comfortable.

I felt safe throughout my training.

4. SIMULATOR EXPERIENCE
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How would you rate the quality and reliability of the Full Flight Simulator?

Was the hardware of the simulator functioning properly?

Was the software of the simulator functioning properly?

Was the simulator session conducted without major interruptions?

5. TECHNICAL & CUSTOMER SUPPORT
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Technical issues were resolved quickly.

Technical staff was professional and helpful.

Reception and information desk support was sufficient.

Customer service was friendly and accessible.

6. TRAINING & INSTRUCTOR EVALUATION
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Did the training content meet your expectations?

How would you rate the professionalism and knowledge of your instructor?

Was your instructor responsive to your questions and learning needs?

7. BOOKING PROCESS & WEBSITE
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How easy was it to book your training session?

Have you used our website before your visit?

How satisfied were you with your website experience?

Do you have any suggestions for our website or contact form?

8. HOTEL / TRANSPORTATION

If you have received hotel accommodation and/or transportation services through us, please answer the following questions:

Which hotel did you stay in? (Please write the name of the hotel):

How would you rate the overall hotel experience?

How would you rate the cleanliness and comfort of the hotel?

How would you rate the transportation service provided (e.g. airport or venue transfers)?

Was the transfer service punctual and well-organized?

How easy was it to use the hotel & Transportation booking system provided?

We appreciate your valuable feedback. If you have any additional comments and/or recommendations, please let us know.

Thank you for taking the time to share your experience with us

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